Customer Quotations

//Customer Quotations
Customer Quotations 2017-07-12T15:51:45+00:00
We are a relatively new customer of Cognitronics. They are a team of professionals who have always delivered over and above our expectations. We have been extremely impressed with the level of after service provided and the manner in which they have forged a partnership with ourselves which has enabled us to constantly review our processes and together come up with possible solutions.
I would not hesitate in recommending this company for all of your remittance processing needs.
A pharmaceutical company in Berkshire
Cognitronics Ltd have supplied cheque processing, imaging equipment and software to us since 2006. During that period we have always found them fully responsive and willing to take the time to understand our requirements, particularly as those requirements have changed and evolved during the period since then. Their attitude and positive approach to us is one that many other companies would do well to take note of, as it is welcome and appreciated.
Revenues Exchequer Manager, Metropolitan Borough Council
In my view Cognitronics provide an excellent service, they regularly service our cheque machine, if we have any issues at all with the machine, we call them and they are with us on the same day, and always fix the problem, no matter how small or how big. However, it is very rare anything does go wrong with the machine and it is always fixed within a day. Darren the engineer is very helpful in giving advice re technical issues and knows the system inside out, very knowledgeable. Steve Hattersley who manages our account is also very helpful in relation to upgrades and back ups. I would have no hesitation in recommending Cognitronics for this type of interface
Processing Manager, Transportation Infrastructure Company
For over ten years we have worked alongside Cognitronics in creating & developing solutions to enable us to process these in accordance with our SLA’s as well as meeting our audit requirements.

We originally started off using their scanning hardware and software to process our bespoke Bank Giro Credits and Cheques. At that time we handled nearly 1000 cheques per day.

Having seen the other main part of our operation, it became clear that Cognitronics could help us further by developing a BACS Reconciliation
Module. This enables items on our daily bank statement to be matched against our customer’s remittances advices which again had been scanned utilising their scanning software.

Our latest project with Cognitronics has seen these remittances advices being captured and processed within our email Inbox resolving the need to print out and put through the batch scanners. In the past year this system has successfully processed over 30k remittance advices which have ranged from simple one page pdf’s to complex multi page, multi column documents.

Any support we have required is dealt with quickly and efficiently. The staff are professional but friendly and we don’t have to rely on one person to deal with any issues we may have.

All these applications have benefited our company in many ways and I look forward to working with them again in the near future.

Processing Manager, Publication & Information Company
This is a world where poor service is the norm. It’s nice to know that some companies still find these standards unacceptable. Cognitronics is such a company.

From Day one the team at Cognitronics has provided excellent service and technical support in the development of our redemption system over the years. They are very efficient and go that extra mile to ensure the success of any project they have under taken with our company.

It’s a pleasure to work with a company which not only understands customer requests, but also adds value to them through technical development and ideas.

I want to thank you sincerely for your continued efforts and look forward to a great working relationship with Cognitronics.

Retail Redemption Manager, Leading Supplier of UK Gift Vouchers & Cards